General | Hotality Media

Terms and Conditions Privacy Policy Refund Policy

Hotality Media provides affordable social media management services as described on our website (www.hotalitymedia.com). By signing up for our services, you agree to have read and understood our terms & conditions.

1. Collaboration & Communication

1.1 - Service Delivery: Hotality Media strives to deliver the highest quality services in a timely manner. Each client works with an account manager as their point of contact and support. A successful partnership relies on timely, honest, and detailed feedback. Approval of deliverables are considered final and no more revisions are allowed after approval.

1.2 - Social Media Account Issues: Since we work with third-party social media platforms, we cannot control issues such as connection errors, disconnections, or password changes. However, we will do our best to resolve errors within our control. Please contact the support of each platform for issues outside of our control.

1.3 - Scheduling & Posting: You acknowledge that Hotality Media cannot schedule and post approved content until at least one platform has been connected to our Scheduling Platform. If you are unable to connect your social media channels successfully, it does not warrant a refund, as we still create the actual content and posts for you.

If connection issues cannot be resolved, you can download the posts and manually post them on your own. Hotality Media's posting and scheduling is a free, value-add service, meaning no pro-rated refunds will be offered for issues related to this. We will, however, do our best to resolve any technical issues.

1.4 - Support: Due to our low-cost, high-volume nature, we only offer support and communication through our dashboard, live chat, or email - no calls.

1.5 - Client Delays After Signup: Our service delivery begins as soon as you have signed up and completed the questionnaire. If you do not complete the onboarding questionnaire, it does not warrant a refund.

Your payment(s) will turn into credits you can use in the future whenever you want, and they will never expire. We will not push back the billing date for delays caused by you. We will start creating the next batch of services as soon as the next charge is made, even if it is just a week after the first delivery was approved.

1.6 - Lack of Feedback or Approval: Once we send you the deliverables, we expect you to provide timely feedback or approval. If you delay this, causing time-sensitive posts to become outdated, we will not replace those posts with new ones.

If we do not receive feedback or approvals by the time your next month's charge arrives, we will start creating the next month of content, so that we keep delivering what you paid for. If it has been more than 30 days since we sent you the posts for approval, you can no longer make any revision requests for that batch. As long as we have created and delivered your posts, we are fulfilling our Service as described.

1.7 - Respectful Communication: Due to our high-volume business nature, we have many clients, the majority of whom are pleasant to work with. However, we occasionally encounter clients who are rude, impolite, and disrespectful. We will not tolerate such behavior and will cancel their accounts immediately without warning. No refunds will be made in this case, with no exceptions.

1.8 - Best Practice: If you change your password, please inform us immediately. Monitor your accounts to ensure posts are being published successfully. Provide us with clear direction and feedback and communicate with us as you would with any in-house team member.

The worst thing you can do after we deliver your posts is to remain silent for weeks without providing any feedback and then suddenly tell us you want to cancel because you are not satisfied. We have a talented team capable of creating any type of content for you.

If you are not satisfied, it is likely due to unclear communication of your wants and needs. We are happy to make the necessary revisions based on your detailed feedback. Therefore, please work with us instead of going silent or requesting to cancel right away. By maintaining open and consistent communication, we can collaborate to create content that meets your expectations and enhances your social media presence.

1.9 - Storage of Deliverables: We will store your deliverables for up to three months. After this period, it is the client’s responsibility to save and store the content. We strongly recommend downloading all files within this time frame, as we cannot ensure their availability beyond the three month period. After this window, the content may be deleted from our system.

2. Refund Policy

By signing up, you accept our refund policy, acknowledging that all services are non-refundable.

This is due to the non-returnable nature of personalised, digital services and manual labour. We are not a full-service agency, we are a low-cost creative services subscription that you can cancel month-to-month.

While we strive for your satisfaction this is not a “only pay if you like it” service. You pay us for creative deliverables based on your brief, feedback, and revisions. We don’t guarantee satisfaction, marketing results, growth, engagement, but we will happily implement your revisions.

No Refunds: We do not offer refunds for any reason, as our team dedicates time and effort to creating and managing bespoke content for our clients.

Connectivity Issues: You pay us for the creation of social media content. Posting and scheduling is a free, value-add service, meaning no refunds will be offered for any issues related to this. We will, however, do our best to resolve any technical issues.

Results & Performance: Content is just one part of the puzzle when it comes to business results. We don't guarantee any results, due to us being a creative service business with final approval in your hands, and many factors being outside of our control. You are paying us for creative deliverables that our team spends time creating based on your brief and feedback.

3. Hotality Media Obligations

3.1 - Hotality Media provides services according to our standard policies and procedures. We reserve the right to reject clients for any reason.

3.2 - Hotality Media's rules, policies, and operating procedures may change at our discretion. This includes pricing and package inclusions.

4. FEES & PAYMENT

4.1 - Fees for services are payable in full, in advance. A valid credit card must be on file for monthly payments. You authorize Hotality Media to charge your credit card for the fees listed herein.

4.2 - Initial charges are paid in advance. Monthly management fees are due until the agreement is cancelled or modified. Unpaid charges result in service suspension until full payment is received. All payments are non-refundable.

4.3 - Except in the case of Hotality Media's material breach, refunds are not issued. Fees are for time and work performed, not contingent on marketing results or the ability to connect accounts for scheduling and posting. Credits, free days, or billing adjustments may be offered for mistakes on Hotality Media's part.

4.4 - Cancellation can be done at anytime inside of the Client Portal by opening your order, clicking 'manage subscription' and then clicking 'cancel'. Prorated refunds are not issued for early cancellations.

4.5 - Services will continue even if the client does not respond to or approve content. Unapproved content will be automatically approved after one month. Clients are allowed one round of edits per month.

4.6 - Clients should review social media accounts regularly and spend 10 minutes monthly ensuring satisfaction with posts delivered. Hotality Media is not responsible for missed posts or editing/removing content posted over one week ago.

4.7 - You give us permission to showcase your company logo and social media links. Notify us in writing if you prefer we not use your social media in our advertising efforts.

4.8 - White Label/Resellers are subject to these terms and conditions for their clients. Resellers must pay for services in advance and are responsible for collecting payment from their clients. Hotality Media does not refund resellers for services rendered if their client does not pay.

4.9 - Disputes: Clients agree to these terms and conditions when signing up. We will vigorously pursue any client who breaches the terms and conditions.

5. WARRANTY DISCLAIMERS

5.1 - Refund Policy: No refunds are available. Due to factors such as third-party platforms, disconnections, onboarding, and the month-to-month subscription model, all sales are final. If we fail to deliver at least one post in a month, you agree to accept credit for that post's value. No performance, results, or quality guarantees are made by Hotality Media.

5.2 - Hotality Media disclaims all warranties related to this Agreement, the Services, or any materials or assistance provided, including but not limited to, warranties of merchantability, course of performance or dealing, trade practice, title, non-infringement, and fitness for a particular purpose.

6. INDEMNITY

6.1 - Client indemnifies Hotality Media and its affiliates from losses, costs, damages, liabilities, and expenses arising from any breach of this Agreement or claims regarding the use of any intellectual property. Client assumes liability for any assets provided and used in posts.

7. SOCIAL MEDIA ACCOUNT ISSUES

7.1. Client indemnifies Hotality Media and its affiliates from losses, costs, damages, liabilities, and expenses arising from any issues with social media account suspensions, copyright issues, loss of access, deletion, or other third-party platform issues.

7.2 Client indemnifies Hotality Media and its affiliates from any issues with content posted to their social media accounts that result in copyright infringement claims. The client assumes responsibility for the content posted.

8. LIMITATION OF LIABILITY

8.1 - Hotality Media is not liable for indirect, consequential, incidental, or special damages. Liability is limited to the amount paid for the previous one (1) month of services.

9. MISCELLANEOUS

9.1 This Agreement is the entire understanding between parties and can only be amended in writing. It is governed by Denmark law, and disputes will be resolved there. Notice is given via DK Postal Services. Invalid provisions will be severed with minimal impact.

10. CONFIDENTIALITY AGREEMENT (NDA)

10.1 - By agreeing to these terms, you acknowledge that in the course of our service provision, you may share confidential information with us, including business operations, client details, and proprietary data. We commit to using this information solely for the purpose of delivering our services to you and not for any other purpose.

We will take reasonable steps to ensure this information is kept secure and only shared with employees or subcontractors who need to know this information to provide our services and who are bound by similar confidentiality obligations.

Any information shared must not be publicly known, and we will not use or disclose it except as needed for service delivery or as required by law. This confidentiality commitment lasts for the duration of our service provision and extends for two yearsafter its conclusion. Breaches of this confidentiality may result in legal action to prevent further disclosure and to recover damages.

11. CREDIT CARD DISPUTES

11.1 - Credit Card Disputes - Charges are presumed accurate unless disputed within 14 days. Disputes halt all credits, refunds, and account work. Negotiation is preferred over disputes. Even if you win a dispute, due to your bank siding with you even though it’s clearly against our terms and conditions, we then will send you an invoice the disputed amount and any fees with payment due upon receipt. If it isn’t paid we escalate the situation with legal action.

Hotality Media (“Hotality Media,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Hotality Media. This Privacy Policy applies to our website, www.hotalitymedia.com, and its associated subdomains (collectively, our “Service”). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

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For the purposes of EU data protection laws (“Data Protection Law”), Hotality Media is data controller (i.e., the company who is responsible for, and controls the processing of, your personal data). Our data protection officer can be contacted by writing to info@hotalitymedia.com (please include “DPO” in the subject line of the email)

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For information about how we collect and use information collected from visitors of a Customer website that is running services provided by Hotality Media, please see “Customer Data” below.

1. What information do we collect and for what purpose?

The categories of information we collect can include:

Information you provide to us directly. We may collect personal information, such as your name, phone number, location, payment information, employment information (e.g., resume) and email address when you register for our Service, sign up for our mailing list, apply for a job with Hotality Media, or otherwise communicate with us. We may also collect any communications between you and Hotality Media and any other information you provide to Hotality Media.

Information we receive from third-party sites you connect to our Service. We may receive personal information about you from third parties and combine that with information we collect through our Service. For example, we may obtain information when you log in through a third-party social network or authentication service, such as LinkedIn, if you apply for a job with us. These services will authenticate your identity and provide you the option to share certain personal information with us, which could include your name, email address, work experience, or other information. The information we receive from these third-party sites is dependent upon that third party’s policies and your privacy settings on that third-party site. You should always review and, if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to our website or Service.

Information we receive from other sources. We may obtain information from other sources, such as third-party information providers, or through mergers and acquisitions, and combine this with information previously collected. In these cases, our Privacy Policy governs the handling of the combined personal information.

We use this information to operate, maintain, and provide to you the features and functionality of the Service; personalize your experience; process transactions and applications, administer a contest, promotion, survey or other site feature; improve our Service and customer service; and communicate directly with you, such as to send you periodic email messages. We may also send you Service-related emails or messages (e.g., account verification, change or updates to features of the Service, technical and security notices). For more information about your communication preferences, see “Control Over Your Information” below.

2. How we use cookies and other tracking technology to collect information

We, and our third-party partners, automatically collect certain types of usage information when you visit our Service, read our emails, or otherwise engage with us. We typically collect this information through a variety of tracking technologies, including cookies, Flash objects/LSOs, web beacons, embedded scripts, location-identifying technologies, file information, and similar technology (collectively, “tracking technologies”). For example, we collect information about your device and its software, such as your IP address, browser type, Internet service provider, platform type, device type, operating system, date and time stamp (a unique ID that allows us to uniquely identify your browser, mobile device, or your account), and other such information. We also collect information about the way you use our Service, for example, the site from which you came and the site to which you are going when you leave our website, the pages you visit, the links you click, how frequently you access the Service, whether you open emails or click the links contained in emails, whether you access the Service from multiple devices, and other actions you take on the Service. When you access our Service from a mobile device, we may collect unique identification numbers associated with your device or our mobile application (including, for example, a UDID, Unique ID for Advertisers (“IDFA”), Google AdID, or Windows Advertising ID), mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, phone number, and, depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g., latitude and/or longitude) or similar information regarding the location of your mobile device, or we may be able to approximate a device’s location by analyzing other information, like an IP address. We may collect analytics data or use third-party analytics tools such as Google Analytics to help us measure traffic and usage trends for the Service and to understand more about the demographics of our users. You can learn more about Google’s practices at http://www.google.com/policies/privacy/partners and view its currently available opt-out options at https://tools.google.com/dlpage/gaoptout. We may also work with third-party partners to employ technologies, including the application of statistical modeling tools, which permit us to recognize and contact you across multiple devices. Although we do our best to honor the privacy preferences of our users, we are unable to respond to Do Not Track signals set by your browser at this time.

We use or may use the data collected through tracking technologies to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information, including targeted content and advertising; (c) recognize and contact you across multiple devices; (d) provide and monitor the effectiveness of our Service; (e) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our Service; (f) diagnose or fix technology problems; and (g) otherwise to plan for and enhance our Service.

If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Please note that doing so may negatively impact your experience using the Service, as some features and services on our Service may not work properly. Depending on your mobile device and operating system, you may not be able to delete or block all cookies. You may also set your email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our email and performed certain functions with it. Deleting cookies does not delete Local Storage Objects (LSOs) such as Flash objects and HTML5. You can learn more about Flash objects—including how to manage privacy and storage settings for Flash cookies—on Adobe’s website or by clicking here. If you choose to delete Flash objects from our sites, then you may not be able to access and use all or part of the sites or benefit from the information and services offered.

We and our third-party partners may also use cookies and tracking technologies for advertising purposes. For more information about tracking technologies, please see “Third Party Tracking and Online Advertising” below.

3. Legal basis for processing in the EU

In the EU, the purposes for which we process your personal data are:

The provision of personal data by you may be necessary for the performance of any contractual relationship we have with you;

– where it is necessary for compliance with our legal obligations laid down by EU law;

– where in our legitimate interests (provided these are not overridden by your interests and fundamental rights and freedoms – this includes our own legitimate interests and those of other entities and branches in our group of companies) such as:

a) to contact you and respond to your requests and enquiries;

b) for business administration, including statistical analysis;

c) to provide the Services to you; and

d) for fraud prevention and detection; and

e) to comply with applicable laws, regulations or codes of practices.

We may also process your personal data on the basis of your freely given, specific, informed and unambiguous consent. You should be aware that you are entitled under Data Protection Law to withdraw your consent where that has been given, at any time. If you do this and we have no alternative lawful reason to process your personal data, this may affect our ability to provide you with rights to use the Services.

4. Sharing of your information

We may share your personal information in the instances described below. For further information on your choices regarding your information, see the “Control Over Your Information” section below.

We may share your personal information with:

Third-party vendors and other service providers that perform services on our behalf, as needed to carry out their work for us, which may include identifying and serving targeted advertisements, providing mailing services, providing, technical infrastructure (such as servers or databases co-located with hosting providers), providing payment processing services, web hosting, or providing analytic services.

The public when you provide feedback or user content on our site. For example, if you post user content on our blog or comment on our social media sites, your information, such as your first name, last initial, state of residence, and your comments, may be displayed on our website or on our social media pages;

Other parties in connection with a company transaction, such as a merger, sale of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party, or in the event of a bankruptcy or related or similar proceedings; and

Third parties as required by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Service or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of Hotality Media, our visitors, or others.

We may also share information with others in an aggregated or otherwise anonymized form that does not reasonably identify you directly as an individual.

5. Control over your information

Profile and Data Sharing Settings. You may choose not to share information through the Service, in which case Hotality Media may not be able to provide services to you. You may update your account information and preferences at any time by emailing us at info@hotalitymedia.com.

How to control your communications preferences.

You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of service-related communications (e.g., account verification, transactional communications, changes/updates to features of the Service, technical and security notices). You can also contact our Support Desk via email at info@hotalitymedia.com and request to be removed from our mailing list.

Modifying or deleting your information.

If you have any questions about reviewing, modifying, or deleting your information, you can contact us directly at info@hotalitymedia.com. We may not be able to modify or delete your information in all circumstances. Please note that Hotality Media does not own or control the Customer Data uploaded to our Service by our Customers, and cannot modify or delete Customer Data except at the request of our Customer, or as permitted by our Terms of Service

6. Third-party tracking and online advertising

Interest-Based Advertising.

We participate in interest-based advertising and use third-party advertising companies to serve you targeted advertisements based on your browsing history. We may share or we may permit third-party online advertising networks, social media companies, and other third-party services to collect information about your use of our website over time so that they may play or display ads on our Service, on other devices you may use, and on other websites, apps, or services, including on Facebook. Typically, though not always, the information we share is provided through cookies or similar tracking technologies, which recognize the device you are using and collect information, including click stream information, browser type, time and date you visited the site, and other information. We and our third-party partners use this information to make the advertisements you see online more relevant to your interests, as well as to provide advertising-related services such as reporting, attribution, analytics, and market research.

Social Media Widgets and Advertising.

Our Service may include social media features, such as the Facebook Like button, Google Plus, LinkedIn, Snapchat, Instagram, Twitter, or other widgets. These social media companies may recognize you and collect information about your visit to our Service, and they may set a cookie or employ other tracking technologies. Your interactions with those features are governed by the privacy policies of those companies.

We display targeted advertising to you through social media platforms, such as Facebook, Twitter, Google+, and others. These companies have interest-based advertising programs that allow us to direct advertisements to users who have shown interest in our Service while those users are on the social media platform or to groups of other users who share similar traits, such as likely commercial interests and demographics. These advertisements are governed by the privacy policies of those social media companies that provide them.

Cross-Device Linking.

We, or our third-party partners, may link your various devices so that content you see on one device can result in relevant advertising on another device. We do this by collecting information about each device you use when you are logged in to our Service. We may also work with third-party partners who employ tracking technologies or the application of statistical modeling tools to determine if two or more devices are linked to a single user or household. We may share a common account identifier (such as an email address or user ID) with third-party advertising partners to help recognize you across devices. We, and our partners, can use this cross-device linkage to serve interest-based advertising and other personalized content to you across your devices, to perform analytics, and to measure the performance of our advertising campaigns.

Your Choices:

Interest-based advertising. To learn about interest-based advertising and how you may be able to opt-out of some of this advertising, you may wish to visit the Network Advertising Initiative’s online resources at http://www.networkadvertising.org/choices and/or the DAA’s resources at www.aboutads.info/choices. You may also manage certain advertising cookies by visiting the EU-based Your Online Choices at www.youronlinechoices.eu.
Cross-device linking. Please note that opting-out of receiving interest-based advertising through the NAI’s and DAA’s online resources will only opt-out a user from receiving interest-based ads on that specific browser or device, but the user may still receive interest-based ads on his or her other devices. You must perform the opt-out on each browser or device you use.

Mobile advertising. You may also be able to limit interest-based advertising through the settings on your mobile device by selecting “limit ad tracking” (iOS) or “opt-out of interest based ads” (Android). You may also be able to opt-out of some—but not all—interest-based ads served by mobile ad networks by visiting http://youradchoices.com/appchoices and downloading the mobile AppChoices app.

Some of these opt-outs may not be effective unless your browser is set to accept cookies. If you delete cookies, change your browser settings, switch browsers or computers, or use another operating system, you will need to opt-out again.
Google Analytics and Advertising.

We use Google Analytics to recognize you and link the devices you use when you visit our site or Service on your browser or mobile device, log in to your account on our Service, or otherwise engage with us. We share a unique identifier, like a user ID or hashed email address, with Google to facilitate the service. Google Analytics allows us to better understand how our users interact with our Service and to tailor our advertisements and content to you. For information on how Google Analytics collects and processes data, as well as how you can control information sent to Google, review Google’s site “How Google uses data when you use our partners’ sites or apps” located at www.google.com/policies/privacy/partners/. You can learn about Google Analytics’ currently available opt-outs, including the Google Analytics Browser Ad-On here https://tools.google.com/dlpage/gaoptout/.

We may also utilize certain forms of display advertising and other advanced features through Google Analytics, such as Remarketing with Google Analytics, Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting. These features enable us to use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick advertising cookie) or other third-party cookies together to inform, optimize, and display ads based on your past visits to the Service. You may control your advertising preferences or opt-out of certain Google advertising products by visiting the Google Ads Preferences Manager, currently available at https://google.com/ads/preferences, or by vising NAI’s online resources at http://www.networkadvertising.org/choices.

8. How we store and protect your information

Data storage and transfer: Your information collected through our website may be stored and processed in the United States or any other country in which Hotality Media or its affiliates or service providers maintain facilities. Because Hotality Media is located in Denmark, personal data provided to us will be processed and stored in Denmark. If you are in the European Union, Switzerland, or European Economic Areas, this may mean that your Personal Data will be stored in a jurisdiction that offers a level of protection that is required in jurisdiction in which you reside. To the extent that Hotality Media processes any Customer Data protected by EU Data Protection Laws and/or that originates from the EEA, you acknowledge that Hotality Media shall be deemed to provide adequate protection (within the meaning of Data Protection Laws) for any such Customer Data as though it has self-certified its compliance with Privacy Shield. Hotality Media agrees to protect such Customer Data in accordance with the requirements of the Privacy Shield Principles. If Hotality Media is unable to comply with this requirement, we shall inform you.

Keeping your information safe: We care about the security of your information and employ physical, administrative, and technological safeguards designed to preserve the integrity and security of all information collected through our Service. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations. Hotality Media's obligations with respect Customer Data are defined in our agreements with our customers and are not included in this Privacy Policy. Each customer will remain responsible for the privacy and security of the Customer Data that it collects and processes and for compliance with applicable data protection laws that may apply to the collection, processing and disclosure of Customer Data through the Service.

Customer agreements: Hotality Media's obligations with respect Customer Data are defined in our agreements with our customers and are not included in this Privacy Policy. Each customer will remain responsible for the privacy and security of the Customer Data that it collects and processes and for compliance with applicable data protection laws that may apply to the collection, processing and disclosure of Customer Data through the Service.

For individuals based in the EU or Switzerland, we store personal data for as long as necessary to fulfill the purposes for which we collect the data (see above under “WHAT INFORMATION DO WE COLLECT AND FOR WHAT PURPOSE?”), except if required otherwise by law.

9. For residents in the EU and Switzerland

If you are located in the EU or Switzerland, you have the following rights in respect of your personal data that we hold:

a. Right of access. The right to obtain access to your personal data.

b. Right to rectification. The right to obtain rectification of your personal data without undue delay where that personal data is inaccurate or incomplete.

c. Right to erasure. The right to obtain the erasure of your personal data without undue delay in certain circumstances, such as where the personal data is no longer necessary in relation to the purposes for which it was collected or processed.

d. Right to restriction. The right to obtain the restriction of the processing undertaken by us on your personal data in certain circumstances, such as where the accuracy of the personal data is contested by you, for a period enabling us to verify the accuracy of that personal data.

e. Right to portability. The right to portability allows you to move, copy or transfer personal data easily from one organization to another.

f. Right to object. You have a right to object to processing based on legitimate interests and direct marketing.

If you wish to exercise one of these rights, please contact us using the contact details at the end of this Privacy Policy.

You also have the right to lodge a complaint to your local data protection authority. Further information about how to contact your local data protection authority is available at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

10. Children’s privacy

Hotality Media does not knowingly collect or solicit any information from anyone under the age of 13 on this Service. In the event that we learn that we have inadvertently collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from a child under 13, please contact us at info@hotalitymedia.com.

11. Links to other web sites and services

The Service may contain links to and from third-party websites of our business partners, advertisers, and social media sites and our users may post links to third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. We strongly recommend that you read their privacy policies and terms and conditions of use to understand how they collect, use, and share information. We are not responsible for the privacy practices or the content on the websites of third-party sites.

12. How to contact us

If you have any questions about this Privacy Policy or the Service, please contact us at info@hotalitymedia.com.

13. Changes to our Privacy Policy

We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, so you should review this page periodically. When we change the policy in a material manner, we will let you know and update the ‘last update’ date at the top of this page. If you object to any changes, you may close your account. Continuing to use our Service after we publish changes to this Privacy Policy means that you are consenting to the changes.

Refund Policy

Our services at Hotality Media are designed to provide value and satisfaction to our clients. However, we understand the need for clarity regarding our refund policy.

General Policy
By signing up, you accept our refund policy, acknowledging that all services are non-refundable.

Our Service is a subscription-based service, not an on-demand service, which means that after purchase we reserve the team members for you to be available to deliver updates. Therefore, failure to use the Service will neither warrant a full refund nor a partial.

Deliverables
If you are not satisfied with the deliverables, we do not offer refunds but are open to making necessary revisions.
Approval of deliverables are considered final and no more revisions are allowed after approval.

Cancellation
Cancellation can be done at any time inside of our Client Portal by clicking 'manage subscription' inside of your order. Prorated refunds are not issued for early cancellations. If you're charged because you forgot to cancel in time, we don't offer refunds as we will already have started creating your next round of content.

Renewal
All Hotality Media services are a recurring subscription, meaning you will be charged automatically every month. Once a subscription is renewed it cannot be refunded under any circumstance and the buyer will be required to accept all content/work owed for that period of time with appropriate and fair client behaviour.

Results
Content is just one part of the puzzle when it comes to business results. We don't guarantee any results, due to us being a creative service business with final approval in your hands, and many factors being outside of our control. You are paying us for creative deliverables that our team spends time creating based on your brief and feedback.

Onboarding & Sign-Up
Failure to complete the onboarding questionnaire does not qualify for a refund, but we can convert your payment into credits for other services.

Refund requests immediately after completing the questionnaire do not qualify for a refund, as our service production starts immediately. Depending on the timing, we might be able to turn the payment into credits for other services if desired.

Technical Issues
You pay us for the creation of social media content. Posting and scheduling is a free, value-add service, meaning no refunds will be offered for any issues related to this. We will, however, do our best to resolve any technical issues.

Any issues related to connecting your social media accounts in our scheduling platform does not warrant refunds. If the issues can’t be resolved, we advise clients to download the content and post it manually instead.
We can’t post any approved content until you have connected at least one social media account to our scheduling platform.

In the case that your social media account is disabled, or if posts for sensitive industries (weight loss, cannabis, etc.) are removed by the respective platform we will not be held accountable and will not be offering refunds. You approve all our work before it goes out, and it's your responsibility.

You are paying us for the creative deliverables (creation of content, etc.) - and not the actual scheduling/posting. So if for any reason we are not able to schedule/post it to your social media accounts, it does not warrant a refund.
You are ultimately responsible for reviewing your social media accounts and assuring that your connection is working and that our posts are being published as intended. Posts that failed to be posted due to account disconnects on the scheduling platform does not warrant a refund, but we can reschedule the posts once the issue has been resolved - or you can post it manually.

Mistakes
We adhere to a 'no errors' policy and employ multiple quality assurance steps, but occasional mistakes can occur. It is crucial for clients to review and approve content carefully, as refunds are not issued for errors such as typos, incorrect information, or timing issues with posts.

We do not refund for typos, incorrect information in deliverables or anything else
We do not refund for a post going out on a certain date if it was meant for another
We do not refund for a post that can’t be posted as the intended date has been exceeded - however we can create a new post to replace it.

Delays
Delayed communications can cause many problems, and we will not refund for delays caused by the Client.

Any delays caused by Hotality Media does not warrant a refund, but we can push back the billing date to make up for the time lost.

Any delays caused by the client will not result in the billing date being pushed back - or any refunds.
If 25 days have passed since signing up, without the questionnaire being submitted, we will create the deliverables (unless otherwise specified) based on our own research and no revisions will be allowed.

If we do not receive feedback or approvals by the time your next month's charge arrives, we will start creating the next month of content, so that we keep delivering what you paid for, and you can use it when you're ready. If it has been more than 30 days since we sent you the posts for approval, you can no longer make any revision requests for that batch.
Resellers

If your client doesn’t pay you, we will not refund you for the rendering of services.
Credit Card Disputes

You agree to not disputing your payment for any reasons covered in our terms & conditions and refund policy.
In the event of a credit card dispute, all deliverables (and published content) we have delivered during the lifetime of your subscription will be deleted instantly and automatically as a system default, and we can't do anything to bring it back.

Disputes halt all credits, communication, and account work.

If you win a dispute, due to your bank siding with you even though it’s clearly against our terms and refund policy, then we will send you an invoice to cover the disputes amount including any fees we have incurred with payment due upon receipt. If this isn’t paid, your account will be turned over to collections and reported to all three credit bureaus.
Blackmail & Threats

We do not tolerate attempts to bypass our refund policy through blackmail, such as threats of disputes or negative reviews for refunds although we’ve delivered our part of the agreement.

Many review platforms have policies against using reviews as blackmail or threats and may remove unjust reviews or ban users who violate their policies.

Escalation may lead to legal action, as blackmail and extortion are criminal offenses. We may seek civil remedies for any damaging negative reviews left where we have proof that it is related to refund requests.

We appreciate your understanding and cooperation with these policies, designed to maintain a fair and transparent relationship while ensuring the highest quality of service.